Request to recover your Compassly account

If you can no longer access the email address on your Compassly account, use this form to ask us to recover it. We verify every request before making any change, so recovery can take up to 5-10 working days.

Before you fill it in, please read our account recovery guide. The fastest fixes, like updating your email while you can still log in, often don't need this form at all.

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Full name *Previous name(s)

If your account might be under a different name, for example before marriage

Organisation(s) you've used Compassly with *

List all if more than one

Email address you think is on the account

A best guess or partial address is fine, and so is "I can't remember"

Any other email addresses on your account

If you added a second email address to your account and can still access it, tell us here. Or if you have multiple accounts you want us to check

Phone number registered on your account *

Mobile or landline; this is how we find your account. If you've changed numbers since, give the old one if you can and explain below

New email address you want on the account *What happened? *

Someone who can vouch for you: their name

A manager or Compassly lead at your current or previous organisation, if you have one; this usually speeds verification up

Someone who can vouch for you: their email addressAnything else we should know

Thanks, we've received your recovery request. We'll be in touch to verify your identity. Please allow 5 to 10 working days; part of that time may be required to give the original email address on the account a chance to respond.

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