A human view of technology
Compassly is built from the ground up for healthcare, by a team with decades of healthtech experience, so it is designed for how healthcare really works: patchy signal on wards and community visits, staff using their own phones and data, and tablets that stay in service for years.
When the signal drops. As Compassly is a fully live system, it's important that it always works from the latest records, so it needs a connection to reflect the live status. If the signal drops part way through a stage, such as during an assessment, the answers are saved on the device and sent as soon as the connection returns, so people can carry on with confidence.
Light on mobile data. The size of each evidence file is restricted, so uploading and opening files is light on mobile data, while people can add as many files as they need.
Older devices. We keep Compassly working on older phones and tablets for as long as we safely can, so nobody is pushed into an upgrade when the app updates. If a device no longer meets Compassly's security requirements, people are shown guidance on what to do next.