How do I become a Super Manager?

What a Super Manager can do

A Super Manager can do everything a Manager can, including supervising colleagues and adding new people to the organisation. On top of that, a Super Manager decides who else in the organisation has supervisor responsibilities, by giving or changing Assessor and Manager access. Deciding who holds those responsibilities is the key difference between a Manager and a Super Manager.

By default, a Super Manager can also:

• Allow one further try when someone fails the final attempt at a set of questions, before they are formally failed. This is a deliberate last resort, which is why it sits only with Super Managers.
• See when and by whom someone was added to the organisation, the email address they use there and their recent logins.
• Add people to teams by hand, for example giving a colleague Observer access to another team.

Organisations with a Compassly licence also have an Admin level above Super Manager, which runs the organisation's setup. Our guide to access levels in Compassly describes the default access levels in more detail.

Do I need to be a Super Manager?

Often not. Managers can supervise colleagues and add new people to the organisation, so most day-to-day supervision doesn't need Super Manager access. You only need it if you are responsible for deciding who else can assess or manage.

If you need Assessor or Manager access, ask a Super Manager in your organisation. For governance reasons, the Compassly team doesn't decide who can assess or supervise at each organisation; that decision belongs to the appropriate, duly authorised person in your organisation.

Your current access level is shown on your profile in the app, so it's easy to check. If you want to supervise someone outside your own team, you can scan their QR code and bookmark them, or a Super Manager can give you Observer access to their team. Our guides on working with teams and creating teams explain both.

Compassly customers

Organisations with a Compassly licence have far more flexibility and control over access levels. You decide how many Super Managers you need, set your own rules for who holds each level, and choose what each role can do, for example keeping certain actions for Super Managers only.

Most organisations have local Admins who make these decisions day to day, so changes don't need to come through us. Your Compassly team is always happy to help if you'd like advice on setting up access levels that fit the way your organisation works.

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UKONS and BOPA passports: changing or adding a Super Manager

1. Make sure the person is set up. They need to have registered on Compassly and been added to your organisation, which any Manager can do.
2. The current Super Manager contacts us. Contact your Compassly support team through your usual email address, from a work email address that is already part of your organisation in Compassly. Copy in the person who should have the access, and include the organisation's name and who should become Super Manager.
3. We make the change. The new access appears the next time the person logs in to Compassly.

Why we ask for this in writing. Super Manager access gives a lot of control over an organisation's staff records, so we only change it at the organisation's request. A written request from a work email gives a clear audit trail of who asked for the change and when, which protects everyone involved.

If your current Super Manager has left or is away. A senior colleague, such as a matron, head of nursing, lead pharmacist or service lead, can confirm the change on the organisation's behalf by contacting us from their work email. Where we are removing an existing Super Manager's access, we let them know and give them a chance to respond first.

When a Super Manager is leaving. Once the new Super Manager is in place, what happens to the previous Super Manager's account is their decision. They can archive the person's job descriptions and then remove them from the organisation. The Compassly team doesn't remove people from organisations. The person's passport stays with them, so their completed competencies go with them to their next organisation.

UKONS SACT Competency Passport

• Organisations can have more than one Super Manager. We do recommend keeping the role to the people who need it: Super Manager actions can have a big effect on staff records, and Compassly logs a lot but not everything, so a small group makes it much easier to know who did what.
• To add more Super Managers, the current Super Manager contacts us with the names and work email addresses of everyone who should have the access.
• Each organisation has one setup on Compassly, and its first Super Manager is set up at the same time, typically the senior person who requested it. Different hospital sites or units within the organisation can be set up as separate areas, which the current Super Manager needs to confirm.
• When the role is handed over, the previous Super Manager can stay on as a Manager until the new Super Manager decides otherwise.

BOPA SACT Verification Passport

• BOPA policy is that each organisation has one Super Manager, so changing the Super Manager means switching the role from one person to another. The previous Super Manager usually becomes a Manager, which can be changed back if they return.
• To switch, the current Super Manager contacts us with the organisation's name and the name of the person taking over, copying that person in.
• BOPA requires the Super Manager to be a paid member of BOPA. This is audited, and requesting Super Manager access for someone who isn't a paid member may lead to the organisation losing access. BOPA's full guidance is in the members' section of the BOPA website.
• The Compassly team makes the change in the system, but all clinical and operational questions about the passport go to BOPA.

Moving to a new organisation

Your passport moves with you, so the competencies you have completed come with you automatically. Access levels belong to each organisation, though, so Super Manager access doesn't move with you. At your new organisation, the change is requested in the same way as above.

Questions we're often asked

Still need help?

Our access levels guide and help guides cover what each level can do in more detail.